WASA Lahore has registered 267,000 complaints related to sewerage and water supply. Out of these 264,371 complaints have been resolved to date. These complaints have been successfully registered and resolved through Complaint Management System (CMS) developed by Punjab Information Technology Board (PITB).
CMS is exclusively designed and developed for WASA to ensure a hassle-free process and take timely action to resolve issues and complaints. In this regard, PITB Chairman Faisal Yousuf said that PITB has extended its support to WASA to help enhance their public service delivery through ICT initiatives. CMS is a noteworthy example in this regard which is now being replicated by other government departments as well.
The Complaint Management System is a step towards an efficient and transparent work process. It has enabled the citizens to register complaints on the spot from anywhere, anytime. Citizens can particularly file complaints related to operations and revenue they can monitor their pending complaints online as well.
