The meeting noted that the Wafaqi Mohtasib Office provides speedy relief to the common man within 60 days without any cost. This reduces the burden on our civil courts and NEPRA. It was informed that complaints involving big sums related to industrial and commercial consumers are referred to civil courts and NEPRA. Consequently, the poorest sector of the society has easy access to Wafaqi Mohtasib’s 17 Regional Offices, spread throughout the country.
The Chair raised the issue that in some cases the Electric Supply Companies have gone to High Courts resulting in huge delays and hardship to poor consumers involving small amounts. These issues and systemic problems were discussed in the meeting requiring urgent action.
The Ministry of Energy was advised to ensure setting up of facilitation centres at major offices to help complainants.